Privacy policy

Account details: your name, mobile number and, if you give one, your email address.

Delivery details: the addresses you save and the map pin you drop, so a rider can find you.

Order history: what you ordered, from where, when, and what it cost.

Payment information: which method you used and whether it succeeded. Card numbers are entered on the payment gateway’s own page and never reach our servers.

Device and app information: app version, device model and operating system, used to diagnose crashes.

Location: while an order is active, and only then, so we can show you the rider and give a realistic arrival time. For riders, location is collected only while their shift is set to online.

To take, deliver and support your orders — the core of the service.

To calculate delivery fees, which depend on real distance to your pin.

To prevent fraud and abuse, and to keep riders and customers safe.

To fix bugs and improve the apps, using pseudonymous identifiers rather than your name or number.

To meet legal and tax obligations in Bangladesh.

We do not sell your personal data, and we never have.

We do not carry third-party advertising or tracking SDKs in any of our apps. Any promotion you see on SwiftDine is sold by us, labelled as sponsored, and never mixed into ratings or search ranking.

We do not send your name, phone number or address to any analytics service. Product analytics receive a pseudonymous internal identifier only.

We never give your phone number to restaurants. Riders see only the number you choose at checkout, described below. We are building in-app calling so that phone numbers never need to be exchanged.

Restaurants receive your first name and the order contents — not your phone number, and not your full address unless they deliver it themselves.

Riders receive your delivery address and map pin while a delivery is active, your first name, and the phone number you give at checkout so they can call when they arrive. We fill in your own number; you can change it to the number of whoever will receive the order, or remove it.

Our payment gateway receives what it needs to process a payment.

Our SMS provider (Alpha SMS, in Bangladesh) receives your mobile number to deliver a one-time code.

Our crash-reporting service (Google Firebase Crashlytics) receives a report when one of our apps crashes: the error, the app version, the device model and an internal random identifier. Reports are cleaned on your phone before they are sent, so they never contain your phone number, name, address or login codes. Google may process these reports outside Bangladesh.

Government bodies, where the law requires it and we are satisfied the request is lawful.

Our servers are currently hosted in Singapore, with encrypted backups in cloud storage. Rider identity documents are held on infrastructure inside Bangladesh.

We are moving personal data onto a Bangladesh-hosted replica, in line with Bangladesh’s data protection requirements. This page will be updated when that is complete.

Order, payment and delivery records are kept for as long as tax and accounting law requires, and then deleted.

Location traces attached to a delivery are kept for 90 days for dispute resolution and then removed.

One-time codes are hashed and expire in three minutes.

When you delete your account, personal identifiers are removed as described on the account deletion page.

You can ask for a copy of your data, ask us to correct it, or ask us to delete it.

Write to privacy@swiftdinebd.com or use the account deletion page. We respond within 30 days.

SwiftDine is not intended for anyone under 18, and we do not knowingly create accounts for children.

If we change anything that materially affects you, we will tell you in the app before it takes effect rather than quietly editing this page.